Frequently Asked Questions

What does Roddy Real Estate Group handle?

RRG handles the recurring administrative side of rental management: rent administration, resident ledgers, lease and document administration, routine resident communication, renewals, approved reminder and notice workflows, and owner reporting.

What stays under the owner's control?

Owners keep control of repairs, vendor selection, scheduling, property access, inspections, make-ready work, and physical-property spending. RRG can record and relay repair reports but does not dispatch or supervise vendors.

How much does management cost?

Core management is $99 per occupied unit per month for owners with 1–4 active occupied units, $89 per occupied unit for 5–9, and $79 per occupied unit for 10 or more. The applicable tier is based on the owner's total active occupied-unit count.

Can you take over a property with an existing tenant?

Yes. Existing-tenant onboarding can bring the current property, resident, lease, emergency reporting information, and owner vendor/access plan into the RRG system without requiring a new tenancy.

How do owners communicate with RRG?

The service is designed around the RRG portal and email. Owners can review properties, leases, account activity, renewals, documents, reports, and administrative messages without relying on routine phone support.

Where do I see my lease and account information?

Use the RRG resident portal. Your portal access is linked to your resident and lease records during onboarding.

How do I report a repair issue?

Use the RRG resident portal or the property-specific reporting method provided during onboarding. RRG records and relays the issue to the property owner; the owner controls vendor selection, scheduling, approvals, and repair spending.

What should I do for an emergency?

Follow the property-specific emergency reporting instructions provided for your tenancy, including any owner-designated local emergency contact. RRG digital support is not a physical emergency-response service.