Triage ladder
- Resident self-help library covers breaker resets, GFCIs, and HVAC filter swaps.
- Urgent reports should follow the owner-provided property response plan.
- Standard requests flow through the portal with photos/video attachments.
Operations
Maintenance & repair-report guide
RRG records and relays resident repair reports while owners keep control of vendors, access, approvals, spending, and field execution.
Vendor governance
- Owners select and qualify their own vendors or local service providers.
- Owners control repair approvals, spending limits, scheduling, and property access.
- Owners may retain before/after photos in the property record when useful.
Owner communication
- Digital records can document when a repair report is received and relayed.
- Owners may attach vendor estimates and approval records to the property record.
- Owners retain invoices and completion records for property-level reporting.
Quarterly preventative schedule
Owners can use a preventative checklist for items such as HVAC service, gutter cleaning, irrigation checks, smoke/CO testing, and water-heater maintenance. Scheduling and field execution remain owner controlled.
Owner-controlled field operations
RRG does not select or dispatch vendors, supervise contractors, perform inspections, or make field visits as part of the core virtual service.
Owner resources →