Resident-first triage
Self-help guides, video calls, and troubleshooting reduce unnecessary dispatches while keeping residents informed.
Roddy playbook
Maintenance Services
24/7 maintenance + make-ready coordination
Combining the maintenance overviews from RentGrace and McCaw, Roddy centralizes requests, triages emergencies, and reports back with photos.
<30 min
Emergency response
120+
Vendor network
$400
Owner approval threshold
Key outcomes
Transparent steps lifted from the Roddy operations manual.
Vendor governance
Insured, background-checked vendors follow detailed scopes, cost caps, and before/after documentation.
Lifecycle tracking
Every work order feeds into CapEx planning and renewal decisions so spend stays intentional.
Execution checklist
How we keep every step accountable
Triage protocols
- Emergency vs. standard routing
- Resident communication templates
- Owner notifications for major events
Reporting
- Photos + invoices uploaded same day
- Monthly maintenance summary
- Annual preventative schedule